COMING SOON – Support via ServiceNow
Our UC Learning Center helpdesk will transition from email to the ServiceNow platform in the spring of 2025. We hope to begin the transition in March and fully support all services and inquiries via ServiceNow by May 2025. While this change is primarily in anticipation of the campus’s transition from Outlook- to Google-based email, we hope this will also improve your experience by providing end users with a web-based system to track submitted inquiries and requests, which can then be supported by multiple team members and allow for better cross-campus collaboration. Additionally, this change will help our team gain greater insights into ways to improve our service and support of the University’s employee learning management system via ServiceNow’s detailed reporting and metrics. Check back for updates!
About
The UC Learning Center (UCLC) is a learning management system used throughout the UC system primarily to deliver training and learning activities to employees, contingent workers, volunteers, and campus affiliates. A Learning Management System (LMS) is a software package that provides management and tracking of learning activities to a variety of learners. The web-based access facilitates "anytime, any place, any pace" access to training content and administration. While the central UCLC database is the same, each location is able to configure the site in a manner that reflects the needs and culture of the campus or lab.
Background
The UC Learning Center replaced previous training registration systems including the Education & Development Online Enrollment system and Environmental Health & Safety system. Historical training data from those systems were moved over to the UC Learning Center.
Benefits of using an LMS
- Provide one system for managing learning activities for faculty, staff, affiliates, and students (student employees and those students who need to complete learning activities outside of college programs)
- Provide one system to identify and assign comprehensive training requirements
- Minimize duplication of training management processes
- Provide a consistent platform to develop and provide online courses
- Provide comprehensive training reports on required and professional development activities
- Generate automated notification of assigned activities, upcoming classes, or retraining reminders
UCLC Users Group
The UCLC Users Group meets three times a year and includes trainers, course developers, instructional designers, administrative professionals involved in compliance and reporting, and other stakeholders. If you would like to be added to the mailing list for this group, please email ucrlearning@ucr.edu.
Contact
For questions or assistance with the UC Learning Center, email ucrlearning@ucr.edu.