COMING SOON – Support via ServiceNow
Our UC Learning Center helpdesk will transition from email to the ServiceNow platform in the spring of 2025. We hope to begin the transition in March and fully support all services and inquiries via ServiceNow by May 2025. While this change is primarily in anticipation of the campus’s transition from Outlook- to Google-based email, we hope this will also improve your experience by providing end users with a web-based system to track submitted inquiries and requests, which can then be supported by multiple team members and allow for better cross-campus collaboration. Additionally, this change will help our team gain greater insights into ways to improve our service and support of the University’s employee learning management system via ServiceNow’s detailed reporting and metrics. Check back for updates!
Training Assignments & Reports
Systemwide Compliance and Campus Safety Training Assignments
The following table is a partial list of training assigned to most employees of the University. Required training may vary by organization, department, supervisor, and job duties.
Compliance Training: Ensuring we know the laws, regulations, and policies which govern our work; and, understand why and how we should observe and apply them.
Training | Retraining Frequency | Initial Grace Period* | Required of | Training Owner(s) |
---|---|---|---|---|
CANRA Mandated Reporter Training | Every 2 years | 60 Days | Mandated reporters | |
Clery Act Training for Campus Security Authorities | Every 2 years | 30 Days | Campus Security Authorities (CSAs) | |
General Compliance Briefing: University of California Ethical Values and Conduct |
ON HOLD as of 11/25/24 for replacement. New version will launch in 2025. Every 2 years |
30 Days | All employees not required to complete UC Ethics and Compliance Briefing for Researchers | |
Laboratory Safety Fundamentals | Every 3 years | 5 Days | Anyone working in or who supervises others who work in a laboratory or technical area. Fulfills Safety Orientation. | |
Safety Orientation | Every 3 years | 90 Days | All employees, contingent workers (including volunteers), and campus affiliates. Can be fulfilled by Laboratory Safety Fundamentals. | EH&S: Safety Training |
UC Abusive Conduct in the Workplace | Once | 90 Days | All employees, contingent workers, and campus affiliates | |
UC Cyber Security Awareness Fundamentals | Annually | 42 Days | All employees, certain contingent workers, and campus affiliates | |
UC Ethics and Compliance Briefing for Researchers | Every 2 years | 90 Days | All UC researchers as defined by UCOP | |
UC Sexual Violence and Sexual Harassment Prevention for Supervisors, Faculty, MSP | Every 2 years | 42 Days | All faculty and supervisory employees (based on employee relations and classification codes per UCOP or listed direct reports per UCPath) | |
UC Sexual Violence and Sexual Harassment Prevention for Non-Supervisors |
Every 2 years | 42 Days | All non-supervisory employees. | |
UC Workplace Violence Prevention Training | Annually | 30 Days | All employees, except sworn law enforcement officers or those who are assigned Workplace Violence Prevention in Healthcare. |
*Rehires or intercampus transfers will be due based on any prior completion dates.
FAQ: Required Training Status Reports
Managers and Learning Coordinators may access training exception reports from the Manager Dashboard as well as attendance, required training status, and recharge reports for their direct reports and/or viewable users via Advanced Reporting. For all other report requests, please contact ucrlearning@ucr.edu.
The campus UCR Compliance Training Dashboard is available on SharePoint.
- Who is on this report?
- Why isn't this person on the report?
- This employee/contingent worker separated, why are they still on the report?
- This affiliate left, why are they still on the report?
- This student graduated, why are they still on the report?
- This person completed the training, why are they showing as overdue?
- This person is no longer in our department, why are they on our report?
- How is compliance calculated?
- How should I interpret the requirement status?
- An employee or contingent worker is showing an email address of NoEmail@ucop.edu and/or they cannot log in?
- When is a learner required to retake a course they previously completed?
- How can I update the supervisor listed on this report?
- How can I correct an employee's email address in the UC Learning Center?
- I am a Manager or Learning Coordinator - Can I access a report myself?