COMING SOON – Support via ServiceNow
Our UC Learning Center helpdesk will transition from email to the ServiceNow platform in the spring of 2025. We hope to begin the transition in March and fully support all services and inquiries via ServiceNow by May 2025. While this change is primarily in anticipation of the campus’s transition from Outlook- to Google-based email, we hope this will also improve your experience by providing end users with a web-based system to track submitted inquiries and requests, which can then be supported by multiple team members and allow for better cross-campus collaboration. Additionally, this change will help our team gain greater insights into ways to improve our service and support of the University’s employee learning management system via ServiceNow’s detailed reporting and metrics. Check back for updates!
